Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! When running an online business, a dropshipping shipping policy is essential. As soon as the item is returned to your supplier, they will refund you the money. If the return delivery costs more than the product itself, its not worth having it returned. Some visitors wont buy from you if they cant find any information about your shipping process. What are the benefits of dropshipping on AliExpress? As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. #: Delivery times for various shipping regions. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. If youre selling low-cost dropshipping products, its often wiser to simply offer a refund or a replacement without asking for a product return. Extra 1% off with coins. You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. So, it might be worth letting the customer keep a product. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. These are some things to cover in your shipping policy: The first thing that all potential customers would like to know about shipping is the shipping cost. Step 1: Log In. This is especially important in the case of dropshipping businesses as there are usually a lot of websites selling the same products as you. How Are Dropshippers Affected by Returns? Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. Pick A Selling Platform. In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! Marketing any online business can be challenging. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. Your guide to online selling & ecommerce business success. What Are the Most Important Things to Include in Your Dropshipping Return Policy? In this case, theres nothing you can do to shorten these delivery times. How does AliExpress dropshipping work? With current trends in the eCommerce industry, you can integrate shipping software into your store, thereby making it possible to offer your customers real-time figures on how much they will pay to ship items. Some dropshipping companies offer a storefront, but they can be expensive and not have a lot of customizable options. Kindly account for these charges as you place your order.. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. You are now able to create your own dropshipping shipping policy. If you provide multiple shipping options, provide a chart that lists out all of those options. Most of the time, you cant do anything about it. You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. Patryk. You can find the Legal section by going to Settings -> Legal. Using headings is another great way to segment your dropshipping shipping policy. Letting your clients know about this reassures them, even when orders take a bit longer to arrive. Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. So, go ahead and tell your customers all about your shipping options! And dont forget to take a look at our Return Policy template here as well. The technical storage or access that is used exclusively for statistical purposes. #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Do you offer a free return option (or who pays for the return shipping)? If after 14 business days you do not have your products, kindly email us for more assistance.. Shipping costs. Also, ensure you give customers any other relevant information they would need. So, thats something to keep in mind if youre dropshipping with no money. Returns and Refunds. Now its just a matter of waiting for your customers to receive their order. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. Dont skip this part of setting up your dropshipping store. By entering your email, you agree to receive marketing emailsfromShopify. A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. We will offer full refunds for this, excluding the shipment cost. Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. [WEBSITENAME] provides a [90] day warranty period. But what happens when the description doesnt match the product? Do Dropshipping is compensated for referring traffic and business to these companies. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. A dropshipping shipping policy is an essential document that gives customers a breakdown of how you handle any arising shipping issues. Step 1 Submit a refund request by sending an email to {your email}, Step 2 Well send you an email back with the return address to send the product back. Here, briefly mention the key points of your return and refund policy. This step is important to cover in detail because its not as simple as taking the images and description of an AliExpress listing and placing it on your website. What are some of the best AliExpress dropshipping products? Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. 3. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. While making purchases, buyers like to know their options should they need to return a product for a particular reason. My name is Patryk and I've been dropshipping for 2+ years now! From there, DSers does the rest. Aliexpress. Free shipping. Like any other eCommerce store, your shipping policy is a section on your website that contains information in regards to delivery methods, costs, and timeframes. WooCommerce Dropshipping is a powerful store management tool for dropshipping stores. The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. What your shipping policy should include Make sure to clearly state any additional costs that might be associated with certain options. To get the latest news and latest updates from us. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. Why Do You Need to Have a Dropshipping Return Policy Set Up? Many AliExpress suppliers dont offer returns. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. How to Handle Returns when Dropshipping from China? Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. 14 Years Old Domain\\$1,341 Domain Value\\Auto Order Fulfill\\301,000 USA searches"women boots" 301,000 USA searches - - Two words domain - - Estimated Value $1,341 - - Automatic Order Fulfill - - No Maintenance RequiredDropship Business :Order: Your customers place orders from your online store. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. You can create a shipping policy by setting up a new page on your online store. Doofinder Review. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. What to Discuss with Suppliers before Drafting Your Return Policy? One of the most important parts of your shipping policy is the delivery time. AliExpress Dropshipping: A Complete 2023 PlaybookShopify, The 9 Best Dropshipping Websites for Your Online Store, PayPal Is Now Available to Pay for Your Shopify Bill, 6 Tips for How To Be a Successful Dropshipper (Full Playbook), How to Create Your Shipping Policy (With a Template and Examples), What Is Affiliate Marketing and How to Get Started, The 19 Best Dropshipping Clothing Suppliers To Grow Your Business, Product Line Extensions- What They Are, Examples, and Tips for Forming Your Strategy. Below, well share in more detail what to look for in a product and seller and how to position yourself for success. While operating an online business, acknowledge all your potential clients. If the product is damaged, ask your customer to take photos and send those photos to the AliExpress seller and go from there. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. One of the best dropshipping tips I have: build relationships with the reliable suppliers. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. #: Reduces shipping-related customer support requests. DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. There are occasions where packages are lost or go missing while they are in transit. Discover more: The Ultimate Guide to Dropshipping. The link provided here redirects you to our main page for additional information on this policy (add a link), In case of any additional queries, please get in touch with us at (provide an email address they can reach you through). If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. Dropshipping with AliExpress is also pretty easy. What Is a Good Dropshipping Return Policy Template? If you arent shipping to a specific list of countries, you should mention it in your shipping policy. Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. If you are using Shopify, you can even set up shipping zones, and exclude the countries that you dont ship to. The online stores business name is the one that will appear on the invoice, not the suppliers. Theres no science to it, but so far its helped me select reliable sellers. Dropshipping Email Template 1. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Now that you have your store filled with products ready to sell and dropship, what do you do once you get your first order? GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. While the technicalities of dropshipping, such as shipping and returns, can seem daunting for the uninitiated, with some good planning and policies in place it can become a very lucrative activity. thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. The layout is designed for the online . AliDropship is a solution for entrepreneurs that want to start a dropshipping business. Sign up for Shopify's free trial to access all of the tools and services you need to start, run, and grow your business. We are a team of online retailers who are very interested in stocking your line of products on our eCommerce store. Doing this will save you a lot of headaches by preventing the most common support mail (in most cases): Where is my order?. Feel free to skip the above step if youre using DSers. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! Packages Damaged, Lost, or Missing While in Transit. The next reason for high refund rates is products that arrive damaged or defective. Well, you start getting more and more refund requests! For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. All our orders are processed and shipped out within [NUMBER] business days. Do you want to create your own online store? This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. While it isnt perfect, Ive developed a list of criteria for choosing a product. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Selling dropshipping products with high return rates can negatively affect any business. Step 3: Create Your Legal Policies. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. However, it is still a crucial step in setting up your dropshipping business. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. Dont be scared to use it; its free! How To Add Shipping Policy On Shopify - A Step By Step Tutorial. Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. We process all orders placed after 6 PM on the next day as a priority. You could even offer them same-day deliveries while stating the costs involved. Another option is to change your suppliers and look for ones that are closer to your customers. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. For example, you could give a disclaimer stating your reservations on shipping products to a post office. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. Another reason customers might submit a refund request is the long shipping and delivery times. 6. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. As discussed above, the customer who visits your website generally doesnt know that you use a supplier to fulfill your orders, which means that your shipping policy will look like any other online store. And if they do agree to this, its because they read it all upfront. Dont just disappear after a customer makes a purchase. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. Inform your buyers how long shipping will take locally and the options available. We can contact the shipping company to investigate the issue. And fulfill your orders to your customers in the most prompt way? #: Domestic and international shipping information. But its also possible to set up shipping options based on regions. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. The return shipping costs will be paid by the customer. Will you accept only damaged products and products that didnt arrive on time, or will you also accept returns on wrong sizes and fits? A No-Nonsense Guide. On the other hand, if you are selling smaller items, you may wish to offer international shipping. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. Prepare the questions youll ask suppliers. Thank you for your awesome comment! For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. According to a Statista report, clothing and shoes have the highest return rate. With tables, comparisons are easier, making decision-making easier. By doing this, your shipping policy will be displayed during the checkout process! That can be a common concern, especially for dropshippers who sell clothing or jewelry. For free. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. They simply view it as a risk of selling products to a retail market. Ensure you highlight all of these things in your dropshipping return policy so that your customers know what to expect in advance. Since you are not in charge of packing and shipping orders, it would be good practice to mention in your shipping policy that a delivery address cannot be modified once the order is placed or has been shipped. How to create a shipping policy in Shopify? If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. Step 4: Review and Save Your Policies. This template is intended to be used as a general structure to help merchants set up their shipping policy. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. You can also mention other shipping restrictions, like not being able to ship to a PO box or military address. Setting up your AliExpress dropshipping store. And, theyre right! Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. Awesome to hear that the article helped you! How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template These are all major things to straighten out on your return policy page. NOTE: Fundamentally, if it relates to how you handle the shipping process as a dropshipping business, it can go into your shipping policy. If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package. She spent the last 8 years improving her skills and loves taking on new challenges. Sex Toys Feather Whip Flirt toys Sexy Whip Policy Knout Novelty Toy for Couple Sex Fun Game BDSM Adult Games Sex Products Tickl. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. But truthfully, its not any more complicated than what I described above. This way, your customers will have a personalized shopping experience. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. Or, go online and check out your competitors policies to understand the points to include. Theres also the AliExpress Buyer Protection which is a guarantee that youll receive a refund within 60 days if the product: If you use AliExpress suppliers for your dropshipping products, we recommend asking them individually about their dropshipping return policy. Tell people the measurements of your sizes in inches and centimeters to satisfy customers worldwide. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. This excludes all weekends and any major holidays. We use cookies to optimize our website and our service. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. In that case, say that you will be able to locate the package and verify if it is still in transit. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. How to Get Fewer Customers to Request a Return? Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not.