lucy in the sky customer service number

Products used:None, I never received them. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Hi! Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Prom season is here, and you deserve to look and feel amazing for your big party! There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . If you please email us at resolution@lucyinthesky.email we can assist you with a return. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. It is an eligible payment method for all U.S orders over $35. Companies can ask for reviews via automatic invitations. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I was horrified. Tip for consumers:NO REFUNDS! Supervisor. Glad that our Customer Service was able to help with your returns! Hi Chloe, Thanks for your feedback. 0333 7591 018. Really horrible place. Mar 16, 22 (Updated: Sep 23, 22) Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Our privacy policy, which sets out how we will use your information. Background and inspiration If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. If you need help with returning we do have our returns in our FAQ. So ordered the 3rd dress in a different style. Her mom (Gene's mother's sister) has moved to France. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. We would love to help assist you with this issue. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. These used to work but not sure if they are still valid numbers. WHAT INFORMATION DO WE SHARE WITH OTHERS? We're so sorry to hear issues with your order. Order from a different boutique. Not only was she patient but she was quick and so attentive. Her level of customer service was fabulous. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. We'd love to hear from you so that we can find a resolution. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Check out what 6,964 people have written so far, and share your own experience. It is 9/23 no dress. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). All our models are approximately 175cm tall. Please email us at resolution@lucyinthesky.email so we can assist you further. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. I reached out 5 days ago to see where it was. Copyright 2023 Lucy in the Sky inc. All rights reserved. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). -Kate. We're sorry to hear about your issues with our return policy. Really bad. Terrible return policy. They charge so much and the quality is so bad. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Gucci belt men Marmont . We're so glad that our customer service team was able to assist you. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. . Were almost out of time and do not have a back up plan. For international orders, any taxes or customs fees are the responsibility of the recipient. My daughter has an event Nov. 19. This may prevent you from taking full advantage of the website. If you are in between sizes, we would generally suggest to order a size up. This isn't a real company. My learning training provider was City and Guilds. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Merry was very friendly, professional and helpful. You should check this page from time to time to ensure that you are happy with any changes. We use dedicated people and clever technology to safeguard our platform. Excellent Customer Service, Quality Name Brands. They're all photographed wearing size Small. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. We have no idea when the dress will arrive or if it will arrive on time. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Completely different material than pictured. Now my daughter has no dress for homecoming and we are scrambling. Verification can help ensure real people write reviews about real companies. Please email us at resolution@lucyinthesky.email if anything else. You must not establish a link from any website that is not owned by you. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Sky's customer service number. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. They weren't prepared for homecoming season and got behind. Thanks for your feedback. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Sky Support Email. Number of comments: 0 If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Hi Bethany, The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Key Employees of Lucy In The SKY. Please let us know if we can help any further. I love Lucy in the sky ! Contact BT for help and support with your BT broadband, TV, home phone or mobile. Hi Kim, If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. The customer service and chat support feature here is great and really easy to use. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Los Angeles, California My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Great experience :). -Kate. If you need help please email us at resolution@lucyinthesky.email if anything else. You can email us at resolution@lucyinthesky.email so we can further assist you. Yes! She answered all the questions we had quickly and gave good advice. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. This has been quite frustrating. , over 6 weeks. You would have received multiple shipping notifications if this is the case. I have been waiting for almost three weeks and still haven't got my money back. It has been such a negative experience. Email: shop@lucyinthesky.email - replies within 24 business hours. We're so glad you were able to utilize our 24/7 chat! As soon as you place the order, it is processing on our end. -Kate. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. They said they will refund me within 10 days without any explainations for their lateness. -Kate. Lucy in the sky did not inform me back in November, that the dress was not in stock. Message KYLA via the following: Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Yet Lucy in the Sky refuses to give a refund. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. This cost is not covered by us and is charged directly by your local government. Lost or stolen. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Please email us at resolution@lucyinthesky.email if anything else. 03337591728. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. See Profile. Ordered 4 dresses in August 2022 for several events (totaling over $300). Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. The customer service is out of this world. We reserve the right to withdraw linking permission without notice. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. 2023 Trustpilot, Inc. All rights reserved. I reached our to the company and got a fast response from them. Trust that their reputation is deserved. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Thanks for your feedback. Hi Addison, Thanks for your feedback. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Sky Fax. Only store credit even though clothing size is not standard. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Free Shipping Worldwide, over US$50. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. This site promises to ship an item by a certain date. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. If you want to make a complaint to the Sky customer service team, they can be reached on . -Kate. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Date of experience: 04 February 2023. The dresses didn't look anything like the photos. My advice to anyone. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Alternatively, you can attempt to place the order with a different card or try again later. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. If you placed an order without an account, you can use the same email to create an account to access your return label. Tip for consumers:Cannot get a refund, only store credit. Please note that business days do not include weekends or public holidays. Why just give your money to a site without the opportunity to try and return an item? We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. BROADBAND. Unfortunately after an order has shipped with USPS we cannot update a shipping address. If it was possible to give negative stars I absolutely would. If they don't offer refunds, they should have made this much more clear during purchase. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Article created 4 years ag I had to do a charge back from my credit card company to get my refund back. - Kate. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. I am telling all my friends how bad the quality is and to never order from them. I DO NOT RECOMMEND THIS COMPANY! Horrible return policy. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Don't take the risk and give them your money. Not Available. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Thanks for your feedback. Belle R and the team at Lucy in the Sky were great to work with. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? It is the size of a T-shirt. I loved 1/2 dresses I bought. We do not provide information to these agencies or companies for marketing or commercial purposes. what is the average shipping time? . But, not to worrythey charge your credit card as soon as you make the order. -Kate. If you need specific product measurements or have further questions, please email us at. It makes total sense why they only give you store credit, or else they'd be out of business! You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Cassandra M. went beyond. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. I ordered a size larger and they still didn't fit. Review. You can email us at resolution@lucyinthesky.email! The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Followed up shortly after the purchase to make sure everything was ok. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. I regret buying anything from them. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. We'd love to assist you further if you need help with returns. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. The stated ship times cannot be altered with the delivery method. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Both dresses arrived back to back and they looked nothing like it did online. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing From time to time, we may restrict access to some parts or all of this Website. -Kate. This is the one Sky contact number constantly referred to as being dedicated to customer service. Facebook is showing information to help you better understand the purpose of a Page. Try the following: 0800 587 4005. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Why would I need store credit when I already purchased the 3rd dress. This consists of doing coursework over 15 months. We will not be liable if for any reason this Website is unavailable at any time or for any period. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. I've lost $120 to Lucy In the Sky and received nothing. Please emails us at resolution@lucyinthesky.email so we can better assist you. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I HAVE NOT RECEIVED MY ORDER. We're so sorry to hear about the order. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Thanks for your feedback. What a terrible return policy for a online store. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Our small is generally the equivalent of a US Size 2. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. If you order multiple styles with different delivery dates, they may ship separately. Do not buy from them. DO YOU SHIP INTERNATIONALLY? You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. -Kate. It is a no for me. LUCY IN THE SKY Help Centre. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! -Kate. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Find out how we combat fake reviews. They have horrible customer service and cannot call because it's a bogus phone number. Not worth the hassle and loss of money. There is no phone number and the chat has been disabled. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. These linked sites have separate and independent privacy policies. Hi Mandy, I did the Level 2 Customer Service Practitioner course. She even helped me cancel an order and issued my store credit instantly. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Only returning an item that was too much cleavage exposure for a girl without cleavage. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You can only email and live chat with them. I'm convinced company is run out of a basement and lack computer skill to process anything. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. I had an issue with my dress being see through and needed a replacement soon for an event. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Store credit took weeks. She was a total pleasure to work with. Anyone can write a Trustpilot review. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Don't waste your time or money, just go somewhere else! | Read 5,961-5,980 Reviews out of 6,593 I ordered my dress september 13 it's now october 1. is it supposed to take this long? Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Super fast and helpful; won't hesitate to order from the site/company again! Lucy In The Sky. Most dresses are see through material with zippers stuck. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). You will receive your tracking number once your style/s have been shipped. Please let us know if we can help any further. 90015 Hi Elena, Thanks for your feedback. You can also visit this article for more information on getting support! Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. In November 2022, I ordered for dresses from Lucy in the Sky. It said delivery between 9/30 and 10/12. Have something to share about Lucy In The Sky? Our styles are designed exclusively in Los Angeles.