The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It promises a full money back refund in the case of a canceled event. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Singh says the reasoning is the financial impact from coronavirus. 2023 The Hollywood Reporter, LLC. I want my refund from them as well. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Sign up to receive our free weekly newsletter. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Those with tickets to canceled events will get a credit of 120% of the purchase price. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Well start sending you the news you need delivered straight to you. While the shows are postponed you are in limbo. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. If a show is canceled, with no new date, then they will. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Tickets are 100% guaranteed by FanProtect. Since COVID-19 has come, StubHub's new policy is no refunds. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Save my name, email, and website in this browser for the next time I comment. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Entertainment industries have seen every event canceled or postponed for a foreseeable future. McMillan then asked StubHub to refund his money. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. https://topclassactions.com/wp-admin/admin-ajax.php. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Read our Newswire Disclaimer. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Further, the voucher never came through! Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Their customer service is useless and brain dead. In March 2020, as the scope . On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. No refund or voucher has been offered. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Fan rewards: CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. StubHub is the world's top destination for ticket buyers and resellers. Before commenting, please review our comment policy. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Never again StubHub. The suit was filed in error, according to the plaintiff. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. I was told the offer for alternative tickets was the only offer that would be made other than a refund. I was informed they could not secure the tickets from the seller. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I chose CC. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. settlement administrator or your attorney for any updates regarding I tried contacting support and I kept getting the same response. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Ive used Stubhub for over 4,000 transactions. 12/29/2022. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Who should shoulder those cancellation costs? Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. No refund bottom line. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Share this with everyone please!!!! Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. All Rights Reserved. I had to spend hours on the phone with StubHub just to get them to do their job. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Subscribe for full access to The Hollywood Reporter. StubHub is the origin source of the transaction. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. But, as an alternative, the 120% off coupons were also available. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. All of these happen in 10 minutes. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. He was promptly told no because the game was not technically canceled, only postponed. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Para una notificacin en Espaol, haga clic AQU. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Less than two weeks later, StubHub amended its policy. The first person I spoke with said that the tickets had been sent. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. The MDL transfer order can be found here. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Print. StubHub has my $253 for tickets I sold. Actions does not process claims and we cannot advise you on the "If you have tickets to a show that is postponed, you will be able to select your refund . In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Lorenzo Gordon, Adobe Images Copyright 2022 Consumers Unified LLC. Day of the event, I downloaded the tickets only to find they were for the wrong event. No resolution and I got no tickets. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. SV is correct. But, as an alternative, the 120% off coupons were also . But the company does not need to comply with the law to avoid liability. If you sell on Stubhub they will waive the sellers fee. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Things You Should Know. You will not receive a Settlement award under the Settlement. 24/7 customer support: In response, he received a refund in the form of a coupon worth 120% of the original price. The credits issued by the company are valid through the end of 2022. The case is based on an NHL game that was canceled because of a strike. StubHub stopped guaranteeing cash refunds. Re: adele show refund. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Adam Silver had to get the Christmas bonanza in- fans be damned. I bought 2 tickets to a concert in SC that was cancelled. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. When I called them on itthey said it was my fault and I have to resell the tickets. The complaint claims that the company did not offer refunds for tickets to canceled events. The NHL postponed its season on March 12 in the massive wave of. Until the event id canceled (not postponed) they won't give a refund. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? I bought my tickets under a much different safety expectation. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Top Class Actions is a legal news source Sign up for ClassAction.orgs newsletter here. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. A California class-action lawsuit has been filed against the ticketing site StubHub. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. All Rights Reserved. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . A link has directed you to this review. Previously, she represented workers and retirees at a national employment law firm. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. The next day, I received a $500 charge. Please add me I have communication and documentation to prove stub hub is just keeping my money. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. The company blamed the difficulty of recouping from sellers during the pandemic. Please download the PDF to view it: Download PDF. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . I have not received any information on recovery of my money yet. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Be the first one to find this review helpful. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. New cases and investigations, settlement deadlines, and news straight to your inbox. Unfortunately, the seller never came through with the e-mail transfer. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. At the same time, buyers expect immediate refunds. I found out they listed under a wrong account. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Unsubscribe at any time. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . The law required StubHub to refund all eligible buyers before May 3, 2021. The Hollywood Reporter is a part of Penske Media Corporation. Required fields are marked *. If I could give zero stars I would. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. They asked me to list it as resale. I was offered alternative tickets. NEVER USE STUBHUB. For Daddario, that price was $6,200. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I went thru proper channels and they lied about refund. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . All rights reserved. The U.S. A California state court authorized the notice. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Come to find I was charged $300 from my bank account. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. I am appalled at their lack of customer service and straight out thievery. Unsubscribe easily. Your email address will not be published. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Still no luck. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Combined with viagogo, we now span 90+ countries around the world. BOSTON . He also is very certain that the game is sure to be canceled. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. StubHub is represented by McDermott Will & Emery LLP. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. However, you've agreed to the terms and conditions of Stubhubs sale policy. Your email address will not be published. The new policy offerers a coupon. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Its now 3/3/22 so thats 64 days since I requested the refund. administrator or law firm. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy.