These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Housing support and other services in the home for elderly or disabled people. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. These cookies will be stored in your browser only with your consent. If the repair is an emergency, you should call us immediately on 01709 336009. Content and site Copyright Crawley Borough Council 2020. We will take firm action against anyone who does not allow access for this. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . A request for a service (e.g. Visit us. If wallpaper is affected, its best to remove it and treat the wall. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Official Facebook page for Crawley Borough Council. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. How to rent one of our 5000 garages or outside storage cupboards. The pattern element in the name contains the unique identity number of the account or website it relates to. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Housing Department Crawley Borough Council - Housing Options Service Services offered. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. If you are not a council tenant, please call our contact centre on 01293 438000. Content and site Copyright Crawley Borough Council 2020. Get in touch. If this has not been done, email chcompliance@enfield.gov.uk. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. All rights reserved. Write by: . These cookies do not store any personal information. Council news, community updates, local events and more. The council provides appointments for non-emergency/non-urgent housing repairs. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. How we can help young people in Crawley with housing issues. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) You can report all repairs, including gas and water, using our online form or on 01293 438111. The pattern element in the name contains the unique identity number of the account or website it relates to. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. All rights reserved. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Hotjar sets this cookie to identify a new users first session. Dont include personal or financial information like your National Insurance number or credit card details. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. The Housing Repairs service is critical to our tenants and leaseholders. The council should repair any damage caused by maintenance or building work. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. You also have the option to opt-out of these cookies. This category only includes cookies that ensures basic functionalities and security features of the website. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Call-off contract under t. null. But opting out of some of these cookies may have an effect on your browsing experience. change your appointment later if you need to. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. These may subsequently be treated as a complaint if we dont deal with the original request. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. To help us improve GOV.UK, wed like to know more about your visit today. We also use third-party cookies that help us analyze and understand how you use this website. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Help with preventing and tackling damp, condensation and mould in your home. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. When there is a formal legal claim against the council or legal dispute. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. The council should repair any damage caused by maintenance or building work. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Crawley Borough Council. The money owed will be recovered whenever the property is sold in the future. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Sheltered housing and extra care. Telephone: 0300 061 0614. If you are a council tenant, we can take care of some of the repairs to your home. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. We use some essential cookies to make this website work. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Telephone: 0300 1113000. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Crawley Borough Council. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Crawley Borough Council has considered your request and decided not to provide you with this information. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us.
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