As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). You may want to check your fuse box to see if any fuses are blown. We'll go through each electric scooter and the error codes that occur. Then plug your charger cable into both ends and leave it overnight. I absolutely love this scooter. Is a fire hazard. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Kid really loved the speedometer and the cruise control feature! For example, only standing with one foot on your hoverboard can cause some models to beep. If you find any damage, replace it immediately. If your charger does not turn green when you plug it in, your problem may lie in your charger. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Gotrax scooter not charging? 0000000016 00000 n
Expand the connector pins just the slightest to make sure everything is snug when you put it back together. rider weight: 154 Lbs. I finally received the replacement parts. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. 0000007190 00000 n
If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). I was super encouraged as the handle bar looks a little different from the original version I received, better. The console on the scooter displays speed in MPH, battery life, and headlight. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Choose from Same Day Delivery, Drive Up or Order Pickup. 0000003099 00000 n
Looking For The Best Lock For An Electric Scooter? GOTRAX. This problem could be caused by many different things. Grab the new battery pack and ensure that your are installing the battery pack correctly. If damaged do not proceed. In removed the old handle bar and battery and installed new one. Front wheel cover scraping wheel - easy fix but annoying. You feel the scooter lose power and your inertia throws you forward. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Looking For The Best Lock For An Electric Scooter? I had my second issue within 17 business days of receiving the scooter. 0000002987 00000 n
. These codes will pop up over your console's display when there are issues within your electric scooter. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. How do you check the odometer on the GXL V2? Need help troubleshooting a scooter issue? Learn more about your GOTRAX from full overviews and specs to troubleshooting. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Press Power Button once again to power on . The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Turns on but shows zeros no matter what. Learn more about your GOTRAX from full overviews and specs to troubleshooting. A fully charged battery will have between 36 and 42 volts. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. will respond to the email but the response itself is not helpful). There are many possible reasons why your Gotrax hoverboard is not balancing. E5 - Replace controller / replace entire product. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. If that doesn't work, email support. The BBB's grade of "F" still . The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. On that same hill last week I got about 16 top speed. Always be sure to consult the . While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Troubleshoot common issues with your gotrax hoverboard with our handy guide. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Try recharging the battery pack for 8 hours. Happy to help! Worse issue if in a crowd or on road and people behind you don't expect you to slow down. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Include an image for extra impact. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Back wheel brake mis-aligned. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Turn the key or power switch on and engage the throttle all of the way. Reply, Took mine to the local bike shop. These models of e-bike only feature an LED Display. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. It sounds like a bad battery but checking the connections is the first step. Returned the v2 and are now trying a m360 instead /crosses fingers. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! As an Amazon Associate I earn from qualifying purchases. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Of course, with any new or growing technology there are often hiccups along the way. In this video we take a look inside a GoTrax G2 Scooter. Front tire making a very loud noise. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Entice customers to sign up for your mailing list with discounts or exclusive offers. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 0000002509 00000 n
Took 8 business days to fix (total of 11 calendar days). If your Gotrax hoverboard will not turn back on you are experiencing an issue. Check the lights, the brakes, and all the features, and make sure they are all working properly. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Make sure the petals are level with each other and on a flat surface. Apr 15, 2021 There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. If the battery is fully charged, then the issue is likely with the motherboard or wiring. error: Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - All night charging leads to 15 minutes of riding. These are as follows. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. When it comes to hoverboards, the magic fix-all is called recalibration. Visit our Battery Pack Load Testing Guide. Here is a link to find the manual for your Gotrax hoverboard. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Its possible the quality slipped with the V2, but they are basically the same scooter. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Step 6 Install the battery pack. E03 - Change speed settings or gear. I requested a refund. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. I have updated my review from 1 star to 3, and will update again . So in short. In the next video we will show the complete repair, reassembly and testing. *You may need to perform a recalibration up to three times to fix your issue. This is one of the most common problems we hear about, so it's always worth checking first. Entice customers to sign up for your mailing list with discounts or exclusive offers. Scooter is in the dumpster. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I continue to struggle with GOTRAX's customer support team. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) {k-m3gKjx Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. These codes will pop up over your console's display when there are issues within your electric scooter. 0000003486 00000 n
Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. In all cases the company has been slow to respond. When the battery is fully charged it will change from red to green. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. What did the brake pad rubbing sound like? In this video we take a look inside a GoTrax G2 Scooter. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. 0000006275 00000 n
Codes often have simple solutions and we are here to assist. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Back wheel cover scraping tire. Will this problem come back? New comments cannot be posted and votes cannot be cast. It is possible to check the voltage of your battery using a voltmeter. Power on your scooter and take it for a test drive. When you plug your charger into the wall, the indicator light will turn green. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. 0000002170 00000 n
It goes fast and I can go up big hills . When the battery is fully charged it will change from red to green. Therealjondotcom 3 yr. ago. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Has refused refunds. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! So, 3 hours for 4 bars = 45 mins of charging time per bar. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. It was the front wheel so more difficult, cost 40 for replacement. Yes Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Kick stand wobbly. Beeping can also indicate uneven pressure on the hoverboard sensors. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. When it comes to hoverboards, the magic fix-all is called recalibration. Not much help really. Create an account to follow your favorite communities and start taking part in conversations. Please Note, some electric scooters share error codes. Set the line out of the way once disconnected. 110 20
The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Contact an authorized service center for more information about replacements. Only tools required are the 4mm Allen wrench and a set of pliers. GOTRAX sent me a battery and a replacement handle bar. This is a few specific actions that act as a reset for your board and can fix many common issues. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. An awesome member of our community made this guide. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Expect More. Of course, you could also have an issue with your battery. I've emailed support but I'm waiting. Took 8 business days to fix (total of 11 calendar days). 0000002873 00000 n
By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Beeping can also indicate uneven pressure on the hoverboard sensors. Circuit breakers are usually on the outside of the scooter. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Gotrax recommends 3-4 hours for charging time. Related: Mobility Scooter Battery Losing Power Uphill Fixed. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Recommended rider age . If your Gotrax hoverboard will not turn back on you are experiencing an issue. A fully charged battery will have between 36 and 42 volts. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. When you plug your charger into the wall, the indicator light will turn green. E07 - Replace Motor or Motor Wheel Assembly. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. 0000047449 00000 n
But when I press the throttle, nothing happens. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Reattach the console/head unit by sliding it back into place. Include an image for extra impact. Listen or look back to see if the rear wheel is slowly spinning. Free standard shipping with $35 orders. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Easy Fix but time consuming. The key is to build your own vehicle with its own motor coil wire. This is the best method to factory reset GOTRAX GXL V2. If it's not been used for a while, it might need charging. It will display all specifications more visibly. All I've done is adjust the brake pads to prevent rubbing. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). They cannot show error codes. This scooter is giving a E3 Error code and the manual simply states to replace the console. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. So far I've got about 60 miles on it. - Very dangerous as you can be cruising along and the motor completely shuts off. I requested a refund. . Using caution, grab the top of the battery and begin to lift it out of the tiller. Press question mark to learn the rest of the keyboard shortcuts. Entice customers to sign up for your mailing list with discounts or exclusive offers. You can get it started again if you press the button so it's probably not a power issue. Even if you've just ridden it, the battery may not be sufficiently charged. When GOTRAX GXL V2 display is blacked out you can release Power Key. For example, only standing with one foot on your hoverboard can cause some models to beep. I also have a V1 and no issues. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Hold down the power button for 10 seconds. Take off the console and pull out the battery, checking all the connections. If the battery is fully charged, then the issue is likely with the motherboard or wiring. To power the scooter off, press and hold the red button for 5 seconds.
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