a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. I never got any emails about refunds or the fact they canceled the show. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I do NOT want a coupon I want my money. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. These cookies ensure basic functionalities and security features of the website, anonymously. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. OK, I think this show has been rescheduled to September 7, 2022. All Rights Reserved. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Ticketmaster, for example, states that if an event is . be around to get first dibs at floor seats, on 09/20/2012 I went You cant change your TOS after purchase. Called back for refund. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. No where did it say there is 15% charge. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Make the best possible case for yourself. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. or Did you buy an excessive amount of tickets? $868.64 is a lot of money especially now to just throw away. That's literally the only way you can get your money back from these thieves. They were for the correct date and time ? The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Stub Hub stole from me. Major League baseball canceled the game and StubHub changed its policy. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I purchased tickets to the Olympic gymnastics trials in January 2020. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. This is ridiculous never using them again. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Keep asking to speak to someone higher! Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell I called the credit card company and the charges on the card had not even hit yet. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Sams Club vs. Costco Which One is Better for You? My credit card can do refunds up to 60 days which of course is passed. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. No Wonder I See Horrible Complaints. He was waiting for someone else to send them to him. Their tech team looking into it or b.) Stubhub did refund, but plans are ruined last minute. the issue is on her radar and anyone affected should file a complaint with her office. while we were at work. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Just bought tickets. A lot of tickets sold on stubhub are individual people. This cookie is set by GDPR Cookie Consent plugin. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. How Can I Request a Refund for a StubHub Ticket? Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. . Called for a refund and they won't give me one and the manager hung up on me. I'm upset at this it's fraud, Just want your attention. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Concert is tonight and just received tickets in a completely different section then what i paid for. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I would like my money back due to a postpond concert hours before the concert. Please help me. Its really not fair to people whom purchased on this platform. Did you find it helpful? I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. FRACK! These cookies track visitors across websites and collect information to provide customized ads. All rights reserved. I purchased tickets to the Olympic gymnastics trials in January 2020. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Part of my frustration is money lost but it's also abt the integrity of the company. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Once we have clear actionable next steps, we will be sure to notify our fans via email! Tried to resell same tickets for $20 more. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. The game has been changed to Sunday 27th August and we are simply no longer in the UK. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. i have tried to call several times but have been on hold >3 hours on 2 occasions. April 1, 2020 Its a bs. Its a bull. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. FRAUDULENT COMPANY!!!! You also have the option to opt-out of these cookies. It reads Refund in Progress. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. If it is postponed/rescheduled, the tickets are still valid. Announcements have been made but, a plan of action has not been put into play quite yet. Others were postponed. if you have any questions please feel free to contact me. Do not buy tix here! Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Too many other competitors out there doing it differently. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Don't take NO for an answer! Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Copyright 2012 - 2023, ReturnsAndRefunds.com. StubHub phone wait times are 3 hours. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. From that StubHub wallet page you can request a refund instead of keeping the credit. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Contracts are contracts. Seller listed tix he didn't actually have. Receive a full refund of your purchase 2. i am not interested in a credit that expires so therefore am requesting my full refund. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina They explained to us the person who registered the wristband could show up to the event and claim they lost it. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. On Feb. 26, StubHub's general counsel was hailing the company's . I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. This cookie is used for the website live chat box to function properly. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. NEVER AGAIN will I use STUBHUB. These people are entitled to their money back. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. At the event, tickets were discovered to be invalid. They said outta luck. I was not able to enter the concert . I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Do NOT buy Canadiens tickets from here. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. We also use third-party cookies that help us analyze and understand how you use this website. i have attached the information from the venue. We were so upset. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Second package was never able to contact anyone to reroute as address was incorrect. That's why they have a return policy. For $2400 this is pure BS and will not stand. I lost my tickets. "I finally got a supervisor on the line and he said 'No. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. to see the game on TV? Is Beyonces Tour Another Dynamic Ticket Price Mess? At NO stage did they advertise this game as a TBA or TBC date and time. This cookie is set by GDPR Cookie Consent plugin. It was for a special occasion. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Thank you StubHub. The festival would issue them a new wristband and cancel the "lost" one. StubHub will offer refunds for canceled events but not postponed events. Unconscionable Money grabbers. How is this legal for them to keep MY money? But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. 01-24-2022 11:26 AM. them this was wrong and deceitful and did not get off the phone until they refunded my money. Combined with viagogo, we now span 90+ countries around the world. They still charged me fully for a canceled ticket transaction. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. You dont get to change the rules to suit you after the fact. Just bought tickets. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Furthermore, If you have any questions, please do not hesitate to contact us. We were not the only ones. Checked my status for my refund on two events. However you may visit Settings to provide a controlled consent. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. She said to late sorry. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. I notified a chat type person immediately to tell her I made a mistake. I WANT MY MONEY BACK!!!! never use them again. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. >> I PURCHASED TWO TICKETS FOR $390. Called them and they said the venue had not marked those seats as obstructed. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Horrible company. It is not specified anywhere in the mobile site and hidden in the desktop version! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
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