owner of laura buick gmc

The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. This profile is powered by Birdeye. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. What's really unique is you can see Jack here. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Unfortunately the truck was sold. Laura Buick GMC, Inc. in Collinsville, IL - Autotrader In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Roger . Yes 199. After a week the check in light came back on. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. | Learn more about Laura Waller's work experience, education . Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Transmission. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Buy. Customers can feel that when you walk in. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. (And who knows how many more.). The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Please let my team know a convenient time for you we will get things taken care of. This dealership has told me one lie after the other. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Call 618-623-4768 or Email Us anytime! 3 reviews. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. After three week they call us and we paid and receive our car. Twenty-million-dollars in inventory doesn't hurt, he said. Easy, done. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Very willing to work with you and help you find the right vehicle. Please let me know if I can assist with anything. It's a collective group of good people and that comes through for the customers, he said. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Grow your business. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Very helpful and friendly. Service Manager. Service Manager. Customer service online and in person were amazing and very friendly. Thank you for bringing this concern to our attention. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. We combine family values, integr The items you authorized and paid for were completed. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. laura buick gmc. Rick DeStefane President-CEO-Owner of Reliant Care . Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Laura Buick GMC Employee Reviews in Collinsville, IL - Indeed Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. In 2020 I already had paint peeling, not chipping, off of my bumper. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. My mistake. This is a good team atmosphere, not a lot of places can say that, Powell said. I bought a new 2019 Sierra in Oct. on 2019. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Report To: Area Sales Manager, Laura Mercier. Click the link in the email we sent to to verify your email address and activate your job alert. BBB is here to help. I have purchased two from Laura Buick and referred family and friends there. Laura will be here. You have permission to edit this article. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. HERCULANEUM - Used, Certified Vehicles for Sale - Sapaugh If GMC decides to not right this for me I will not purchase vehicles from them in the future. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. However, good things on the horizon! Something old and something new help Collinsville car dealership sales soar. I am happy to discuss in further detail if you have any questions or concerns. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. . Get a quote on any of the new or used vehicles from our stock. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. and it was probably the best experience I think I could have had. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. You declined these repairs as they were outside of your warranty coverage. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. We're your number one new car dealership in the Greater St. Louis, MO area. ************ Then why are they made available on the website for sale. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Quality Buick GMC is your trusted Buick and GMC dealer. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. . As a matter of policy, BBB does not endorse any product, service or business. They were working with salesman David Powell, who has been selling cars for 11 years. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. Laura Buick GMC - Home - Facebook Yelp users havent asked any questions yet about. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Learn more about Birdeye. And followed up with everything I called about. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Definitely will recommend to friends in the market. Laura Buick GMC lists hours for the sales, service, and parts departments. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. 10 followers 4 connections. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Dominate search results. Not all accidents requiring a tow constitute a major accident. Customer Reviews are not used in the calculation of BBB Rating. They have trucks listed for sale on their website. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. ***** ******General ManagerLaura Buick GMC******************************* Please let me know if you have any questions or concerns. Thank you for bringing this matter to our attention. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Waiting for response from **** or *****. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Believe that I have experienced fraud and need help rectifying this issue. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. The new showroom at the Laura Buick-GMC dealership. Meet Our Staff | Georgian Chevrolet Buick GMC Auto Dealer Love the truck! Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Used Laura Buick GMC for Sale (with Photos) - CarGurus Dan called me and I explained that I was pre The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. This is why a proration rather than full refund is being offered. GLEN TANQUIY. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. 1620 E Homer Adams Pkwy Alton, IL 62002. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When you inquire online nobody contacts you. Bob Brockland Buick GMC - New & Used Cars, Auto Repair Shop 9 complaints closed in the last 12 months. I also purchased an extended warranty on the wheels and tires. Let me see if there is any possibility that they may goodwill a replacement dashboard. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. My question has nothing to do with the millage. Use our search function below or click the buttons of popular models to start your search! We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. Laura has 9 jobs listed on their profile. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. One Owner. What does this say about GMCs professional grade? Yelp users havent asked any questions yet about Laura Buick GMC. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Skip to content. Get up-to-the-minute news sent straight to your device. Laura Buick GMC: Employee Directory | ZoomInfo.com The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. Harry was very helpful. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. You authorized the repairs knowing what your obligation and cost would be. In any event we are here to help. We specialize in lifted trucks and superior service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As discussed, we stand behind our workmanship and want to make this right for you. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! Show All. from Atlanta and drove my new Canyon home. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis 136. So no Im not happy and will not be any time I drive my GMC truck that rattles. Last chance! Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Buick so I went on there website and applied and Brian Hockett . Your job seeking activity is only visible to you. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Your warranty covered a portion of the replacement of several internal components of your engine. Email Me More info. Owner at Laura Buick-GMC, INC Collinsville, IL. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO See details. Jack Anderson III - Internet Sales Manager - Laura Buick-GMC, Inc There was also residue of dried coolant found beneath the radiator indicating a leak present. Laura Buick-GMC was also in the top 65 for Buick sales nationally. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Get more reviews from your customers with Birdeye. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. No one ever calls back and I have to keep calling. However, they would not cover paint peeling. This is great. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Please let me know how we can further assist. I am sorry to hear you are having issues with your GMC Sierra. Dear ****** Thank you for bringing your concern to our attention. This is why your vehicle repairs were incomplete. We took it in and they kept it about another month and a half. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis Quick response and helped order my Yukon in a timely manner. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Well guide you through the process. Clearly false advertising. You can unsubscribe from these emails at any time. However, once a sale is completed our vehicles are removed from our website in real time. Bought a used 2015 GMC Sierra Denali from the business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Good dealer to work with. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business I got extended coverage for my 15 highcountry duramax through the dealership. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Director of Internet Sales - Laura Auto Group - LinkedIn Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Please contact me at your convenience and we can help resolve your concerns. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. It's much more comfortable.. Search more new GMC vehicles for sale here at Laura Buick GMC. Join to connect Laura Buick-GMC, Inc. Report this profile . It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Bought vehicle April 2022 with extended warranty from the borrowing institution. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Something old and something new help Collinsville car dealership sales soar Schedule Service Contact Us International Association of Better Business Bureaus. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump.

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