2.13 Ticket Information. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. PREAMBLE Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. 21st February 2017 - email to say event had changed starting time In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 6.5 Tax Indemnity. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. I am appalled by the lack of honesty, knowledge and training your staff showed. please see in bul point the notes I have made which should evidence the disappointing communication Login . When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I would like to have a break down of why this should cost so much and a POC for redress. 5.1 Investigations. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This does not prevent us from varying these terms without reference to them. 6.3 Allocation of Risk. 3.3 Laws and Regulations. 3.1 Accurate Descriptions. ; . Hi i am very annoyed and feel very let down by your team. Why do my tickets have someone elses name on them? Event dates, times, venues and subject matter, which are listed on the ticket, may change. None of my emails have been responded to. Seriously people need to take responsibility for themselves. 2.2 Registration. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . 3.3 Laws and Regulations. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. money was still taken out! It states that if an event organiser offers tickets to . You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. 7.1 Ownership of Intellectual Property. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. How do I change the email address on my account? 2.6 Pricing Formats. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. When I first saw the tickets on your site the price given for these were30 so 60 for two. What is the viagogo complaint handling process? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Terms and Conditions - viagogo ticket exchange montgomery school calendar meny a. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity I bought 2 x Guns and Roses tickets for Sat 17 Jun. 5.1 Investigations. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I confirmed the sale and wanted to ship the tickets over. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. We may also first deduct any amount you owe us from any amount we owe you. How can Viagogo get away with charging such big fees? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. Rating: File your complaint. Welcome to viagogo's online ticket exchange (the "Site"). Viagogo customers face fight to get cancelled and postponed event I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. I want to raise this as an official complaint as trying to resolve this previously has simply not worked We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Can I pick up my tickets instead of having them shipped? Profitable Tips About Online Casino Sites. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 0 . Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. They were selling 3 lots of tickets all showing where you could be seated in the O2. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" 4.3 Sellers Shall Not Include Promotional Material with Tickets. Why do my tickets have someone elses name on them? This will be deducted from your next payment. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Be the first to hear about special offers. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. viagogo charge for cancelling sale - kadinlarsokakta.org Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 1.3 viagogo Guarantee. Wanting to cancel sale on viagogo | hotukdeals To list as a Seller, You must provide a valid credit or debit card. Please note this does not include any sales or value added tax that may be payable on viagogos fees. You also agree not to separately contact the Buyer at any time for any reason. Note that this is separate from any VAT viagogo is required to charge on its fees. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. So why is it my responsibility that the buyer must go to the event having bought the tickets? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. This was a missold ticket, not at all factual to the concert. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. I haven't received an email confirming my order. What are the viagogo Terms and Conditions? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 6.7 Third Party Information. viagogo charge for cancelling sale. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. viagogo charge for cancelling sale - interiorstate.com 2.16 Claims under the viagogo Guarantee. viagogo charge for cancelling sale - shopsindian.com November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . You may find other users information to be offensive, harmful, inaccurate, or deceptive. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Sellers: once your tickets have sold, viagogo charges a service fee. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Ticket listings are a representation of actual seat location. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. Viagogo cancelled my sale and wants me to pay a fee You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You will need a username and password to access the Site and use the Services. 7.1 Ownership of Intellectual Property. viagogo - Buy & Sell Concert, Sport & Theater Tickets 0. We often link to other websites, but we can't be responsible for their content. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. During this time, the Site will be temporarily unavailable. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ 6.6 No Agency. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. We do not charge any fees for relisting tickets that you have originally purchased from us. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Thank you for using viagogo! Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 2.11 Collecting Payment. 7.3 Additional Policies. Copyright (c) 2006-2023, viagogo AG. Sports. This comment was posted by a verified customer. 7.2 Copyright. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. All sales and bids are final. 4.1 Double Posting and Removal of Tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. viagogo charge for cancelling sale - knewlogistics.com 2.9 Notification. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). 9 Jun 2022 . On the web site it claims I have been refunded so I cannot send an enquiry. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Welcome to viagogo's online ticket exchange (the "Site"). Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. I don't know if I need to talk. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. 1.1 Introduction. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. I therefore would like 40 refunded to my account please. As far as viagogo are concerned person A can not cancel listings on person Bs account. 4.2 Stolen Property. How do I unsubscribe from your newsletter? Your prices were miss leading and a scam. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). You may only use the Services if You can legally enter into and form binding contracts. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 2.7 Payment Authorization. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 6.7 Third Party Information. 2.8 Payment Authorisation. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. But is it legal for Viagogo to charge me such extortionate fees? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. the price it is sold for on the primary market). The OP never checked properly on either of their accounts if the listings were cancelled. Note: this address is not the Customer Service address. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. There are still plenty of tickets available on the official site. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! 6.9 Change or Suspension of Site. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I was mislead by viagogo and have been completely conned out of this money. Should I actually pay for this? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 2.1 Requirements. 7.5 Miscellaneous. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. 6.8 All Sales are Final. Please help! 5.3 Disclosure of Information. 2.9 Seller's Confirmation Obligation. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. If you have any further enquiries please visit our help centre. 2.15 Claims under the viagogo Guarantee. by Ethan More 2 months ago. Wendy Martin, I have tried to sell a concert ticket with them. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Including any such items constitutes a material breach of these terms and conditions. 1.4 Modification. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. I have received no contact re the rearranged date of the June event. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target Yes No Contact Customer Support Regional Settings ComplaintsBoard.com is a leading complaint resolution website on the Internet. And their reply was investigations will be done. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) Search. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We will also add VAT on our fees as applicable. VIAGOGO scams their customers, DO NOT USE IT. 2.3 Username and Password. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. I'm from singapore and my number is +65 [protected]. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material.
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