From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. final payment date? - Celebrity Cruises - Cruise Critic Community This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. Please have your itinerary number available and one of our agents will assist you. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Guidance is also available from NHS (Scotland) on the FitForTravel website. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. #3. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). The contract between us is governed by English law. From overseas, additional call charges may apply). To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. The holiday will only be cancelled on the date we receive the i cancellation. Go to site. Already booked? All Rights Reserved. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Claims must be made directly to your insurance company. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. In certain limited circumstances, we are entitled to refuse your request. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. and will dispose of containers holding alcohol. Booking Conditions | Celebrity Cruises In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Deposit amount & final payment deadlines for Celebrity Cruises. All FAQs - Celebrity Cruises Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. Copies of the applicable International Conventions and Regulations are available from us on request. In order to process your booking, we need to collect certain personal details from you. Whilst onboard our ships you may participate in recreational activities. When you pay you will be supplied with an ATOL Certificate. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . The airline and flight routing may differ from the original assignment due to this name change. https://www.celebritycruises.com/gb/privacy-policy. . In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. (For holiday sailings final payment is due 105 days prior to sail date) B. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Checked on line 0 balance to pay. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Please note, the above options are not available where any change made is a minor one. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Celebrity Cruises Extends Flexibility on Bookings into Early 2022 Our own processes and procedures change in line with those policies. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. You must also give us details of any relevant insurance coverage you hold. When is the final payment for my cruise vacation due? In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. dtsc org chart. Careers. Enterprise. Xfl 2022 teams. malaysia phone Celebrity Cruises. You can redeem any FCC by calling us! For further information please contact Celebrity Cruises. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Guests will go to a tender platform from which you will board the tender. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Forums. Problems, so telephoned, cleared it. Sign in or create an account. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Your holiday will not be protected by our ATOL or ABTA membership. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. 2.4 What should I do if my property is lost, delayed or damaged during air travel? Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. We have appropriate security measures in place to protect this information. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. The General Information & Booking Conditions apply to both on-line and telephone bookings. I advised that he actually pay no later than due date and that I always pay a few days sooner. We reserve the right to increase or decrease the prices of unsold holidays at any time. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. The prices shown in this brochure show from prices. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. Each cruise line has different rules for payment due dates and cancellation deadlines. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control.
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